Privacy Policy

1. Information We Collect

We collect personal data when you:

• Place an order

• Sign up for our newsletter

• Contact us via email or contact form

• Browse our website

The types of data we may collect include:

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment details (processed securely by third-party payment providers)

• IP address and browser/device data (via cookies and analytics)

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2. How We Use Your Information

We use your data to:

• Process and fulfill your orders

• Provide customer support

• Send you order confirmations and updates

• Improve our website and user experience

• Send you marketing emails (only if you’ve opted in)

• Detect and prevent fraudulent activity

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3. Sharing Your Information

We will never sell your data. We may share it with trusted third parties only when necessary, including:

• Payment processors (e.g., Stripe, PayPal)

• Delivery partners (e.g., Royal Mail, DPD)

• Website hosting and analytics providers (e.g., Google Analytics)

• Email marketing tools (e.g., Mailchimp)

Each third party is bound by their own privacy obligations and applicable laws.

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4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable core site functionality (e.g., shopping cart)

• Analyse site traffic and usage patterns

• Personalise your browsing experience

You can manage or disable cookies in your browser settings. For more information, see our Cookie Policy.

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5. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict certain types of processing

• Withdraw your consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: info@papillonperfumery.co.uk

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6. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law (e.g., tax and accounting requirements).

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7. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

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8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.

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10. Contact Us

If you have any questions about this policy or your data, please contact us at:

Papillon Perfumery
Email: info@papillonperfumery.co.uk
Website: https://papillonperfumery.co.uk